Dear Collector, in order to exchange or return damaged items you must meet below conditions, please read our Returns & Refunds policies carefully:

Our policy lasts 7 days after the receipt of your goods. If 7 days have gone by since the reception of your items, unfortunately, the request will be rejected.

To be eligible for an exchange or a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the item being returned is part of a set, the whole set must be returned.

To complete your return, we require a receipt or proof of purchase and photographic evidence of the damaged items upon the opening of the package.

In case the photographic evidence is inconclusive, your request might be rejected, or we could request further information.

To start a Return, Exchange, or Refund procedure, please write us at sales@jrcollectibles.eu where we will review each case separately.

 

Refunds (if applicable)

Once your return is received, we will send you a notification email. After a physical inspection, we will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

In case of rejection, your item will be sent back to you at no additional cost.

 

Late or missing refunds (if applicable)

If you haven’t received a refund after 14 days, please contact us at sales@jrcollectibles.eu.

 

Sale items (if applicable)

Items on sale or with applied discounts fall outside our Returns & Refunds Policy.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged from the manufacturer. In case of a damaged item due to the handling of the buyer, the request will be rejected.

Please also consider that we will not refund or exchange items that have minor, negligible defects. For example, minor scratches, paint chips, and dents.

 

Return address

In case your return is accepted, after the first photographic inspection, we will provide you the address for the return.

You will be responsible for paying the shipping costs for returning the item. The initial shipping costs are non-refundable.

In case of an exchange, when your new item is sent, we will provide you with a new ETA.

 

Order Cancellation

In case you want to cancel your order, please write us an e-mail at sales@jrcollectibles.eu and bear in mind we will charge a 10% cancellation fee. After shipment (either total or partial) of the items, the order cannot be cancelled anymore.

 

Return to sender

In case your package is returned to us, independently of the reason, we can offer you the following solutions:

1. We will ship the package once again, but you'll have to pay the new shipping costs.
2. We can cancel the order, however, according to our policies, the initial shipping costs are non-refundable and we will charge a 10% cancellation fee.